Case Studies

Airports that are not capable of providing rich, real-time and accurate digital information about their facilities and operations will fail to capitalize on most of the technological advances of the next 10 years.

As a first step, an airport must conform its information to industry standards, to allow partners, vendors and applications to consume their data and create valuable services and products. The industry information standards for airports are established by the ACI-ACRIS community of airports. ACRIS is a vital enabler for the exchange of data in the aviation industry.


      Ian Law, Chief Information Officer, San Francisco International Airport


Baggage XML

Baggage management is rapidly evolving, with new processes being continuously introduced. The current messaging standards do not provide an easy way to support baggage system integration and innovation.

By implementing Baggage XML in ACRIS, airports have access to a common standard that is accepted by all stakeholders in the baggage chain, with a common understanding of the data elements used, their meaning and their relationship to other data items.

Munich Airport

Benefits :

Use of modern, scalable and low-cost, cloud-based infrastructure and services to reduce the per-transaction cost of messaging.

A human readable, version-controlled data structure which is simple to work with.

Improved data content; The new messaging standard allows new passenger services and functions.


Security Wait Times

Long wait times, especially at security, are known to be a significant source of stress to passengers and have a direct impact on customer satisfaction. There is a growing recognition that providing accurate, real-time data to passengers can help to alleviate that stress, and significantly improve customer experience.

MSP Airport

Benefits :

The ability to communicate accurate and meaningful information to passengers, airlines and governments is a cornerstone for improving efficiency. By using ACRIS, ACI has set a new a standard in the industry for wait times to be communicated in a consistent, transparent and simple manner.


Airport Collaborative Decision Making A-CDM

A-CDM is about partners working together and making decisions based on more accurate and higher quality information. By using ACRIS for A-CDM, every piece of information has exactly the same meaning for every partner involved. 

A-CDM allows for better common situational awareness through information sharing between key partners at the airport. Improved information allows the airline, its service providers and the airport to operate proactively. More accurate and regular flight status updates help airport partners anticipate arriving aircraft, prepare them for the next flight and achieve on-time departure, with optimum productivity of resources.

Frankfurt Airport

Benefits :

Increased efficiency of aircraft turn-round and pre-departure sequencing.


Common Use

Common Use is a fundamental shift in the philosophy of airport space utilization. It allows the airport operator to use existing space more efficiently, thus increasing airport capacity without necessarily constructing new gates, concourses, terminals, or check-in counters.

cloud-based common use will be the cornerstone of more efficient, touchless and flexible operations.

Schiphol Airport

Benefits :

common use enables airport operators and airlines to move the check-in process farther from the airport, thus allowing passengers to perform processes remotely, sometimes at off-site terminals.

In some cases, the passenger can complete the check-in process, including baggage check, before ever entering the airport. This allows passengers to travel more easily, without the need to carry their baggage.


Airport Maps

Using the ACRIS Semantic Model, airports have defined the Airport Geospatial Information Model (AGIM) - a standard model for storing geospatial information about airports.

The next version of the AGIM will allow airports to serve geospatial information needs, including maps, from one model - unlike today where every application needs a different map.

The model is also designed to allow access to mass consumers of airport maps, such as Apple and Google, to information-rich and standard airport maps. 

San Francisco Airport

Benefits :

Real time wayfinding inside the airport and terminal buildings to passengers and other stakeholders


Airport Health Measures

COVID-19 has created an unprecedented global challenge for the aviation industry. Travel restrictions are being lifted and many new health-related measures have been implemented at airports.

Communicating COVID-19 safety measures to airlines, passengers, business partners, social media sites and search engines is vital to build community confidence in your airport and our industry.

Information collected from airports is published on a web-based portal and through a mobile APP, as well as an API based on the ACRIS standard that enables third parties such as airlines and other APPs to access the data.

Check and Fly

Benefits :

A single source of accurate data, shared with passengers and industry stakeholders




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